Frequently Asked Questions
How many cups can I make on one charge?
Starting with hot water, you can brew 50+ cups. If starting with cold water, the heating feature allows up to 5 cups per charge.
What pods are compatible?
Works with Nespresso® Original and NESCAFÉ® Dolce Gusto® pods. You can also brew with ground coffee using the ground coffee attachment.
Does it heat cold water, or do I need hot water first?
Yes! The built-in heater warms cold water in just a few minutes. You can also pour in hot water if you prefer an even quicker brew.
Can I use ground coffee instead of pods?
Absolutely. The VelvetBrew includes an adapter so you can brew with fresh ground coffee, giving you total flexibility.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.